Last updated: July 24, 2026
1. Processing Time Orders are processed within 1-2 business days of purchase. You'll receive a confirmation email once your order ships, with tracking information if available.
2. Shipping Times Estimated delivery times vary by destination and product, since items may ship from different fulfillment locations. Delivery typically takes between 1 and 15 business days, depending on the specific product and your location. Where a particular item has a different estimated window, this will be noted on that product's page. These are estimates, not guarantees, actual delivery times can vary due to customs processing, carrier delays, or circumstances outside our control.
3. Shipping Costs Shipping costs are calculated at checkout based on your location and order details. Any free shipping thresholds or promotions will be clearly stated on the Site.
4. Customs and Import Duties (International Orders) For orders shipped outside Portugal, you may be responsible for customs duties, import taxes, or fees charged by your country. These are not included in the order total and are your responsibility.
5. Tracking Once your order ships, you'll receive tracking information via email where available. Please allow 24-48 hours for tracking information to update after you receive it.
6. Lost or Delayed Packages If your order hasn't arrived within the estimated delivery window, contact us at sheroarfreedom@gmail.com and we'll look into it with the carrier on your behalf.
7. Incorrect Address Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer, but reach out if you catch a mistake right after ordering and we'll do what we can before it ships.
8. Contact Shipping questions: sheroarfreedom@gmail.com.