Last updated: July 24, 2026
We want you and your pet to be happy with your Tailbound order. Here's how returns and refunds work.
1. Our Return Window We offer a 30-day return window from the date you receive your order, longer than the legal minimum, because we want you to feel confident shopping with us. If you're an EU-based consumer, you're also separately entitled to a legal right of withdrawal within 14 days of receiving your order, without giving any reason, under EU Directive 2011/83/EU, our 30-day policy simply extends beyond that minimum. To start a return, contact us at sheroarfreedom@gmail.com within 30 days of delivery, stating your order number and reason for return.
2. Return Conditions
- Items must be unused, in their original packaging, and in the same condition you received them
- You are responsible for return shipping costs unless the item arrived damaged or defective, or we made an error with your order
- Perishable or hygiene-sensitive items (if applicable to your catalog, e.g. certain grooming or feeding products) may not be eligible for return once opened, for health and safety reasons, this will be clearly marked on the product page
3. How to Start a Return Email us at sheroarfreedom@gmail.com with your order number and reason for return. We'll confirm the return address and next steps within 2 business days.
4. Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 7-10 business days. Please note your bank or card provider may take additional time to process the refund on their end.
5. Damaged or Defective Items If your item arrives damaged or defective, contact us within 14 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no additional cost to you.
6. Exchanges If you'd like a different size or item, the fastest way is to return the original item for a refund and place a new order separately.
7. Late or Missing Refunds If you haven't received a refund after the timeframe above, first check with your bank or card provider, processing times vary. If you still have concerns, contact us at sheroarfreedom@gmail.com.
8. Contact Questions about returns or refunds: sheroarfreedom@gmail.com.