Do you offer free shipping? Shipping costs are calculated at checkout based on your location and order details. Any free shipping thresholds or promotions will be clearly shown on the site.
What is your return policy? We offer a 30-day return window from the day you receive your order, no need to give a reason. Items must be unused and in their original packaging.
How long does delivery take? Delivery typically takes between 1 and 15 business days, depending on the product and your location. Orders are processed within 1-2 business days before shipping, and you'll receive a tracking email once your order is on its way.
How do I choose the right size? Check the size guide on each product page before ordering. If you're unsure, message us your pet's measurements through chat or email and we'll help you find the right fit.
Do you ship internationally? Yes. Shipping costs and estimated delivery times vary by destination and will show at checkout before you pay. International orders may be subject to customs duties or import fees, which are the customer's responsibility.
What if my order arrives damaged? Contact us within 14 days of delivery with a photo of the issue and your order number, we'll arrange a replacement or full refund at no extra cost.
Where are your products sourced from? We work with trusted suppliers to bring you quality pet travel gear at a fair price.
Can I change or cancel my order after placing it? Since orders are processed quickly (within 1-2 business days), reach out as soon as possible if you need to make a change, we'll do what we can before it ships, but can't guarantee changes once an order is already on its way.